About the Role

As our Field Technician based in Bristol, you’ll be responsible for maintaining and repairing coffee machines for our customers across Bristol and surrounding areas. While mostly field-based, you’ll also support occasional workshop duties and contribute to equipment upkeep, installs, and troubleshooting. You’ll receive full onboarding in London, followed by hands-on training and regular upskilling to help you grow with the role.

You’ll be guided by our Workshop and Field Technician in Bristol and supported by our wider Technical team – with a company van provided for work use.

What You’ll Be Doing

• Install, refurbish, service, and repair espresso machines and hot water systems.
• Install and manage water filtration systems at customer sites.
• Carry out planned and reactive maintenance at customer locations.
• Manage stock movements using our service app and keep your van well-stocked and tidy.
• Liaise with the Workshop Manager and Technical Service Coordinator for scheduling and parts.
• Log repairs, inventory, and invoicing details accurately.
• Maintain a clean, safe, and well-organised working environment.
• Communicate clearly with customers, setting expectations and representing Origin professionally.
• Support goods-in/goods-out processes when working from base.
• Use hand tools daily – lifting and manual work required.
• Follow SOPs and health & safety protocols at all times.

What You’ll Bring

Skills & Behaviours

• A hands-on problem solver with a curious, practical mindset.
• Confident managing and prioritising tasks independently.
• High attention to detail with a methodical, organised approach.
• Efficient in digital tools and comfortable with workflow systems.
• Flexible and reliable – ready for early starts or the occasional overrun.
• Friendly and clear communicator, building positive relationships with customers and colleagues.
• Strong timekeeping and a proactive attitude.
• Full UK Driving Licence required.

Values & Mindset

• You take pride in doing things well, every time.
• You’re motivated by collaboration and care about your impact.
• You embrace new learning opportunities and want to grow in a technical career.
• You represent Origin’s values through every interaction.

Desirable Extras

• Mechanical or electrical repair experience (training provided if not).
• Barista experience or confidence using espresso machines.
• Understanding of goods-in/goods-out workflows.
• Experience working both independently and within a values-driven team.
• A passion for good coffee – or at least a growing one!

Why Origin

• 26 days holiday + your birthday off + flexible bank holidays
• All the coffee you could dream of – plus discounts on merch and partner products
• Work that’s meaningful, creative, and rooted in values
• Industry-leading brand with a people-first culture
• B-Corp certified and proudly independent
• SCA training and ongoing learning opportunities for all employees
• Enhanced family leave for every kind of parent
• Pension scheme with 5% employer contributions
• Access to a 24/7 Employee Assistance Programme & GP Service
• Enhanced sick pay, period leave & personal days
• Two paid volunteering days every year

Everyone is Welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why Join Us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

Ready to elevate Origin’s digital presence and shape the future of speciality coffee? Join us on this exciting journey.